When Will My Order Be Shipped?
- Normally, it takes 1-3 business days to process your order, and then your order will be packed and handed over to our shipping carrier. You will receive a tracking number as soon as the shipping carrier receives your package. Please note that order processing time does not include Saturdays and Sundays.
How Long Does It Take for My Item to Arrive After I Place My Order?
- The average standard shipping time within the United States is 7-15 business days.
- For orders shipping to Alaska, Hawaii, and Canada, it may take a bit longer, approximately 10-17 business days.
- For international customers, shipping times typically range from 10-17 business days, depending on the location.
|
Location
|
Estimated Shipping Time
|
|
United States
|
7-15 working days
|
|
Canada, Europe
|
10-17 working days
|
|
Others
|
10-17 working days
|
Please note that if you order multiple products, they may be shipped separately and arrive on different dates. This is because our North American warehouses may run out of stock, so we may need to coordinate shipments from warehouses in Europe or Asia to fulfill your order promptly. While most packages will arrive on schedule, there may be some circumstances beyond our control (natural disasters, weather conditions, pandemics, etc.) that can cause delays. We appreciate your understanding in such cases.
Can I Track the Status of My Order?
- You will receive a tracking number as soon as the shipping carrier receives your package. You can track the status of your order on the carrier's website once they have it.
Can I Cancel My Order?
- You may cancel your order within 24 hours of payment. If you wish to cancel your order, please contact us via email at support@thegolfgear.us. Please note that you won't be able to cancel your order once it has been shipped.
I Entered the Wrong Shipping Address
- If you have misspelled or provided an incorrect address, please contact us via email at support@thegolfgear.us within 24 hours so we can update your delivery address.
My Item Arrived Damaged
- Although we purchase damage protection packages with the shipping carrier for all orders, it's rare, but sometimes packages can be damaged during transit. If this happens to you, don't worry. Please contact us, including the following additional information:
- Your full name
- Your payment invoice
- Images or videos of the packaging or damaged item.
Once we receive this additional information, we will promptly assess your claim and send you a replacement package.
